Privacy Policy

At Skyexim ("Company," "we," "us," or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our export services.

This Privacy Policy complies with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and the General Data Protection Regulation (GDPR) for our European Union customers.

1.1 Personal Information

When you interact with us, we may collect the following personal information:

• Name and contact details (email address, phone number)

• Company name and business address

• Billing and shipping addresses

• Payment information and financial details

• Import/Export Code (IEC) and tax identification numbers

• Communication preferences and inquiry details

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type

• Device information and operating system

• Referring URLs and pages visited

• Date and time of visit

• Cookies and similar tracking technologies

1.3 Business Information

For business transactions, we collect order details, product specifications, shipping information, and communication history related to your purchases.

1.4 Agricultural Export-Specific Data

As an exporter of fresh fruits, vegetables, spices, and dehydrated vegetables, we collect additional product-specific data to ensure quality, traceability, and regulatory compliance:

• Product Quality Data: Laboratory test reports, quality certificates, pesticide residue analysis, moisture content measurements, microbiological test results, and grading information (APEDA Grade A/B/C classifications)

• Certification Records: APEDA registration details, FSSAI license information, Spice Board certifications, organic certifications, phytosanitary certificates, and country-specific import compliance documents

• Traceability Information: Batch numbers, lot codes, harvest dates, processing dates, packaging dates, source farm or grower identification, geographic origin, and cold chain temperature logs

• Temperature Monitoring Data: Real-time temperature logs from reefer containers, pre-cooling records, storage facility temperature data, and transit temperature compliance reports for perishable products

• Supplier & Grower Information: Farmer/grower names and locations (for traceability), processing facility details, certifications held by suppliers, and compliance documentation from source farms

• Product Specifications: Variety/cultivar information, size and grading parameters, ripeness indicators (Brix levels for fruits), moisture content (for spices and dehydrated products), rehydration ratios, shelf life data, and packaging specifications

• Regulatory Compliance Data: Export inspection reports, customs clearance documents, fumigation certificates (if applicable), allergen information, nutritional analysis data, and heavy metal test reports

• Quality Claim Records: Customer quality complaints, third-party inspection reports, photographic evidence of product conditions, resolution actions taken, and corrective measures implemented

This agricultural data is essential for maintaining food safety standards, ensuring regulatory compliance, enabling product recalls if necessary, and providing transparency to our business customers and their end consumers.

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your export orders, including payment processing and shipping

• Communication: To respond to inquiries, provide customer support, and send order updates

• Business Operations: To maintain business records, accounting, and compliance with export regulations

• Marketing: To send promotional materials and product updates (with your consent)

• Website Improvement: To analyze usage patterns and enhance user experience

• Legal Compliance: To comply with applicable laws, regulations, and legal processes

• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

For our European Union customers, we process personal data based on:

• Contract Performance: Processing necessary to fulfill our contract with you

• Consent: Where you have given explicit consent for specific purposes

• Legal Obligation: Compliance with applicable export laws and regulations

• Legitimate Interests: Our legitimate business interests that do not override your rights

We may share your information with the following parties:

• Service Providers: Logistics companies, payment processors, and IT service providers

• Government Authorities: Customs, export control authorities, and regulatory bodies as required by law

• Business Partners: Growers, suppliers, and quality certification agencies

• Professional Advisors: Lawyers, accountants, and business consultants under confidentiality obligations

• Business Transfers: In case of merger, acquisition, or sale of assets

4.1 Agriculture-Specific Data Sharing

Due to the specialized nature of agricultural exports (fresh fruits, vegetables, spices, and dehydrated vegetables), we share specific product and quality data with:

• Certification Authorities: APEDA, FSSAI, Spice Board of India, organic certification bodies, and country-specific food safety authorities receive product quality data, test reports, and traceability information for compliance verification

• Laboratory Testing Partners: Accredited third-party laboratories receive product samples and specifications for pesticide residue analysis, microbiological testing, moisture content analysis, heavy metal testing, and quality certification

• Source Growers and Farmers: We share quality requirements, grading standards, certification needs, and feedback data with our network of farmers and growers to maintain product quality and traceability throughout the supply chain

• Cold Chain and Logistics Providers: Temperature monitoring requirements, product handling specifications, shelf life data, and special storage conditions are shared with reefer container operators, cold storage facilities, and freight forwarders

• Importing Country Authorities: Phytosanitary certificates, fumigation records, quality inspection reports, and origin documentation are shared with customs authorities, port health officers, and food safety agencies in destination countries

• Your Business Customers: Complete traceability data, batch information, quality certificates, test reports, temperature logs, and product specifications are provided to enable your compliance with food safety regulations and consumer transparency requirements

• Insurance Providers: Shipment details, product values, quality documentation, and temperature compliance records may be shared for cargo insurance purposes

• Recall Management: In the event of a product recall or food safety incident, we may share batch traceability information, customer lists, and distribution records with relevant authorities and affected parties as required by law

All data sharing for agricultural exports is conducted strictly for food safety compliance, quality assurance, regulatory requirements, and supply chain traceability. We ensure that third parties who receive this data are bound by confidentiality obligations and data protection requirements.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission

• Secure servers with firewall protection

• Access controls and authentication measures

• Regular security audits and vulnerability assessments

• Employee training on data protection

• Data backup and disaster recovery procedures

While we strive to protect your information, no internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal, accounting, and regulatory requirements (typically 7 years for financial records)

• Resolve disputes and enforce our agreements

• Maintain business records and historical data

When data is no longer required, we securely delete or anonymize it.

Depending on your location, you have the following rights regarding your personal data:

7.1 For All Users

• Access: Request copies of your personal data

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data (subject to legal obligations)

• Opt-Out: Unsubscribe from marketing communications at any time

7.2 For EU Residents (GDPR Rights)

• Data Portability: Receive your data in a structured, machine-readable format

• Restriction: Request restriction of processing in certain circumstances

• Object: Object to processing based on legitimate interests

• Withdraw Consent: Withdraw consent at any time where processing is based on consent

• Complaint: Lodge a complaint with your local data protection authority

7.3 For Indian Residents (DPDP Act Rights)

• Right to access and obtain information about personal data processing

• Right to correction and erasure of personal data

• Right to nominate another individual to exercise rights in case of death or incapacity

• Right to file complaints with the Data Protection Board of India

To exercise any of these rights, please contact us at contact@skyexim.co.in. We will respond to your request within 30 days.

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality

• Analytics Cookies: Help us understand how visitors use our website

• Functional Cookies: Remember your preferences and settings

• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

As an international exporter, we may transfer your data outside India to:

• Process international orders and payments

• Use cloud services hosted in different countries

• Share data with international logistics partners

We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are directed to businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date

• Sending email notifications for significant changes

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

• Data Protection Officer: Skyexim Privacy Team

• Email: contact@skyexim.co.in

• Phone: +91 94089 03655

• Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

We will respond to your privacy-related inquiries within 30 days of receipt.

This Privacy Policy is governed by:

• The Information Technology Act, 2000 and IT Rules, 2011

• The Digital Personal Data Protection Act, 2023

• GDPR (for EU residents)

• Other applicable data protection laws in your jurisdiction